Effective Date: [11/26/2024]

At Serendip Trails, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, book our services, or interact with us online or offline.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide to Us:

• Your name, email address, phone number, and billing address when booking a tour or submitting an inquiry.
• Payment information (e.g., credit/debit card details) during transactions.
• Preferences or special requests regarding your tour experience.

1.2 Information Automatically Collected:

• IP address, browser type, operating system, and browsing activity on our website via cookies and similar technologies.
• Device information when accessing our website.

1.3 Information from Third Parties:

• If you book through a travel agent or third-party platform, we may receive your booking details from them.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and confirm bookings or inquiries.
• To improve our website and customize your user experience.
• To send you tour-related updates, promotions, or offers (only if you’ve subscribed).
• To ensure security and prevent fraudulent activities.
• To comply with legal obligations or resolve disputes.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following scenarios:

• Service Providers: With trusted third parties, such as payment processors or tour operators, to fulfill our services.
• Legal Requirements: If required by law, court order, or government request.
• Business Transfers: If we merge with or are acquired by another company, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience and improve our services. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Help us analyze site performance and improve usability.
• Marketing Cookies: Track browsing behavior to deliver targeted ads.

You can control cookie preferences in your browser settings.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Measures Include:

• SSL encryption for secure transactions.
• Regular monitoring and updates of our website and systems.
• Access to personal data is restricted to authorized personnel only.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and Correction: Request a copy of your personal information or correct inaccuracies.
• Deletion: Request the deletion of your data.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Cookie Preferences: Manage or disable cookies via browser settings.

To exercise your rights, contact us at info@serendiptrails.com.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies when visiting them.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us, and we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to reach out to us:

• Email: info@serendiptrails.com

We are committed to addressing your concerns promptly and ensuring your experience with Serendip Trails is safe and secure.